Terms of Service

 

Welcome to Verdinella(Hereinafter Referred To As "We") online store. To protect your rights during the use of our services and to clarify the responsibilities and obligations of both parties, we have established this service policy. This policy applies to your access to, browsing of, and use of our online store.

1. Introduction And Scope Of Application

This service policy applies to all activities carried out through our website, including but not limited to product browsing, order placement, payment, after sales inquiries, and related service support. By using our website, you acknowledge that you understand and accept the contents of this policy.

2. User Accounts And Website Responsibility

You are responsible for ensuring that all information you provide while using the website is true, accurate, and complete. We take reasonable measures to maintain normal website operation and information security. We are not responsible for temporary interruptions or delays caused by factors beyond reasonable control.

3. Product Information, Inventory, And Pricing

We strive to ensure that product descriptions, inventory availability, and pricing information displayed on the website are accurate. In the event of updates or adjustments, the information confirmed at the time of order submission shall prevail. We reserve the right to make reasonable corrections when necessary.

4. Orders And Payment

Once you successfully submit an order and complete payment, the order will enter the processing stage. Accepted payment methods are displayed on the website. You will receive an order confirmation after completion. If any abnormal situation arises, we may contact you to assist with resolution.

5. Delivery Conditions

Delivery services are offered exclusively within Australia. Once payment has been successfully completed, your order will be confirmed and moved into the processing stage. Orders are typically prepared within 1–3 business days before being released to the assigned logistics provider. After dispatch, delivery is generally completed within an estimated 5–8 business days, depending on the destination and current operational conditions. We collaborate with established logistics partners such as UPS, DHL, FedEx, and Australia Post to ensure consistent and dependable delivery services. Orders with a total value of AUD 99.99 or above are eligible for free delivery, while orders below this amount are subject to a fixed delivery fee of AUD 11.99. All applicable taxes and related charges are already included in the listed product prices, and no additional fees will be required. For the most current delivery details, please refer to our Shipping Policy.

6. Order Cancellation

Cancellation requests may be submitted within 48 hours following successful payment, provided that the order has not yet entered the processing stage or been transferred to the logistics provider. Once order preparation or shipment has commenced, cancellation requests can no longer be accommodated. If an order has already been dispatched, a return request may be submitted after delivery in accordance with the procedures outlined in our Order Cancellation Policy.

7. Returns And Exchanges

Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible circumstances include visible appearance defects, quality related issues, significant color differences, unusual odors, or situations where the received item does not correspond with the order information. Comprehensive eligibility requirements and step by step instructions are provided in our Returns And Exchanges Policy.

8. Refund Policy

Refunds for eligible orders will be processed through the original payment method. Refund handling time is subject to the applicable policy. If you have questions regarding refund progress, you may contact us for assistance.

9. Disputes And Applicable Law

We comply with Australian law, including GDPR. In the event of a dispute, both parties should first attempt to resolve the matter through friendly communication. We reserve the right to update this policy and will notify you of any relevant changes.

10. Privacy And Data Protection

We value your privacy and handle personal information in accordance with our privacy policy. Details regarding data collection, use, and protection are described in the privacy policy.

11. Intellectual Property

All content displayed on the website, including text, images, layouts, and designs, is protected by applicable intellectual property rights. Unauthorized use, reproduction, or distribution is not permitted.

12. Limitation Of Liability

Within a reasonable scope, we are not liable for indirect losses arising from the use or inability to use our services. Our liability is limited to the actual amount paid for the order.

13. Modifications To Service Terms

We may update this service policy as necessary based on operational needs. Any revised terms will be published on the website and will take effect immediately. You are encouraged to review this policy periodically.

Contact Us

Contact address: 980 South Coit Road, Apartment 1117, Prosper, TX 75078, United States
Customer service phone: +1 (845) 304-3778
Customer service email: hello@verdinella.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)