Refund Policy

 

Welcome to Verdinella(Hereinafter Referred To As "We") online store. To help you clearly understand the conditions, methods, and handling procedures related to refunds, we have established this refund policy. This policy applies to all orders placed through our online store.

1. Eligible Refund Situations

Refunds may be provided under applicable conditions, including but not limited to the following situations.

• Orders that have been successfully cancelled and meet the cancellation requirements.
• Orders where returned items have been received and passed inspection.
• Situations involving order processing or delivery issues that are confirmed to be eligible for a refund.

Whether an order qualifies for a refund will be determined based on the actual order status and applicable policies.

2. How To Request A Refund

If you wish to request a refund, please contact us via email or phone and provide the following information.

• Order number.
• Payment proof or relevant payment information.
• Explanation of the reason for the refund request.

Our customer service team will review your request promptly and notify you of the outcome using your provided contact details.

3. Refund Processing Procedure

Once a refund request is approved, the refund will be handled as follows.

• The refund will be issued back to the original payment method used for the order.
• A corresponding refund record will be generated once the refund is processed.
• You may monitor your account to confirm receipt of the refunded amount.

If additional information is required during the refund process, we may contact you to assist with completion.

4. Refund Timeframe

Refund processing time depends on the handling efficiency of the payment institution. In most cases.

• Refunds are expected to be credited within 1 to 5 business days.
• If the refund has not been received after this period, please contact us for assistance.

5. Partial Refunds

In certain situations involving partial returns, the refunded amount will correspond only to the items that meet the refund conditions. Relevant details will be explained by our customer service team during processing.

6. Important Notes

Refunds will only be issued after all applicable conditions and procedures have been satisfied. Please ensure that all order and payment information provided is accurate. We recommend retaining order related communication records for reference.

Contact Us

Contact address: 980 South Coit Road, Apartment 1117, Prosper, TX 75078, United States
Customer service phone: +1 (845) 304-3778
Customer service email: hello@verdinella.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)